How to Custom Order from Shults Ford
At a time of inventory shortages and high demand for vehicles, there is a way that you can get exactly what you want at a fair price. Custom ordering is the perfect option for our customers looking to get in a new vehicle — and it may even save you time in getting the model you want as opposed to waiting for it to reach the dealership’s lot.
Shults Ford is there for you, every step of the way: Our highly experienced, President’s Award-winning team is here to help you through this process, as much or as little as you prefer. We’ve been taking care of our customers’ special orders for years and have a strong, detail oriented process. We’re here to answer your questions, walk you through the process, and alleviate any potential concerns you may have.
Our goal is for you to have exactly the vehicle you want: Our custom order specialists are here to walk you through the ordering and specifications of the vehicle, but we don’t stop there. If you change your mind and would like to switch your vehicle out, change an aspect of the vehicle, or simply cancel the order, we’ll help you with that, no questions asked.
We’ll go the extra mile: We are happy to work with and deliver to our customers within 100 miles of our dealerships as an extra measure of convenience for you. Shults Ford will also never charge over MSRP, and we often offer order bonuses as a reward for your patience, so you can often find yourself saving even more when custom ordering with us. On top of this all, Shults Ford is Pittsburgh’s largest Ford dealership, which affords us many opportunities to provide extra levels of support and convenience that many other dealers cannot match.
Custom Order Process
b. Custom Order Assistance – We are available from 9:00 am to 8:00 pm, Monday through Thursday, and 9:00 am – 5:00 pm Friday and Saturday to personally assist you via phone, email, or even live chat. However, you can submit your order at any time you’d like, 24/7. We’d also be happy to sit down with you in our dealership to help you configure your perfect Ford, but at the end of the day, this process can be as involved as you prefer so that you can order your perfect vehicle, your way.
c. Interested in a test drive? We have comparable vehicles available for test drive if you’d like.
a. Our team calls our customers monthly to update them on the status of their order, and is available to answer any inquiries about the vehicle’s status.
b. You may also track your vehicles’ progress at Shop Ford Vehicle Order Tracking once your vehicle has been assigned a VIN.
c. The VIN can take from a couple of weeks to a year to be assigned to your vehicle, depending on the model.
b. If you have a vehicle you’d like to trade-in towards the purchase of your new vehicle, you may provide that vehicle at any time in the process, whenever you’d like — from the submission of the order to final financing. Keep in mind that market trade-in values may fluctuate at the time of trade, so it may benefit you to trade-in earlier rather than later.
i. We partner with Kelly Blue Book and ICO to provide a guaranteed trade-in offer, as long as the vehicle is in the same condition as specified by the customer.
c. F&I, Taxes, Registration: This is typically done at the time of your vehicle’s delivery, can all be done online or in-person, again depending on your preference. We’re here to make this process as simple as possible for our customers, so let us know what works best for you.
